Once, all web designers had to do was to produce a creative design, wrap it in a bunch of HTML code and present it to the client.

Of course, it had to work with every web browser and still look great. No one ever had to worry about responsive web design.

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UX. Another set of initials to get your head around. But the idea is as old as design itself. What we’re talking about here is user experience.

When a potential new customer visits your site your task is to take them on a journey. You need to show them products or services you want them to see, but in a way they enjoy and find stimulating.

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I received a surprising text message from one of my clients recently. She’d wanted to send me something, but she couldn’t find my email address on my website. That stopped me in my tracks.

You see, I’d thought I’d really got my site’s contact methods nailed. After all, my phone number was everywhere, I’d placed contact links on every page, but I’d clearly got it wrong.

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Which Smartphone would you get next week, next month, next year. How big will the screen be and what will it do?

Don’t worry if you don’t know. Because neither does anyone else. We just know it’ll beat what’s around today and it’ll do stuff better. And that’s the problem with mobile development.

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The web design industry has always had distinct roles and functions. But everything could be just about to change.

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Funny. I’ve always had a kind of uneasy feeling about Adobe’s Flash. Maybe because I saw it as some strange black art practised by weird geeks in back rooms. Flash never felt right, somehow.

Seems my unease about it was justified. Adobe’s just said it’s pulling the plug on part of its giant Flash product portfolio.

Only their Flash Mobile product, that is. Now you might say, so what? But this move suggests a more seismic event to follow.

With Adobe now working on the technology to replace Flash Mobile, desktop Flash will soon find itself the next in line product for the axe. But why’s that such a big deal. After all, technology changes regularly. Why worry about Flash?

Flash has long been king of Animation City. But Flash is a proprietary product you had to buy to use. Its not the agonising death of another corporate cash-cow that is bothering me. It is what will take its place. And that’s HTML5/CSS3. Which few really know much about.

We could see a real slow-down in site development as people try to get up to speed. That’s not occurred before and it comes now, when the Internet is seeing its fastest growth.

But this isn’t all doom and gloom. HTML5/CSS3 has great potential, such as search engine-friendly sites which can actually be updated – once we decide on the final video format, that is…

Don’t go for Flash – but don’t expect cheap HTML5/CSS animation. Because no one’s found the HTML5/CSS3 can opener yet!

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I went to one of those business get-togethers this week and someone asked me what I did. I said I was a Internet strategist, which received a blank stare – so I tried to explain why people need Internet strategy – and what qualified me to offer it.

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If you believe that all Internet browsers render your page the same way – think again. Because thinking that will turn round and bite you!

Browsers are supposed to display the same way, but web designers often work long into the night to show your pages consistently.

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Imagine. You’re getting ready to begin that really important new job. You’d want to look the part from day one, surely?

Yet a lot of people won’t invest in themselves. They’d rather take the cheapest option, do without the right marketing strategy then opt for the lowest quality possible for their new business.

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It’s funny, even some creative web designers can resist change. Traditional designers will tell you that they never re-use designs, they write everything from scratch, line by line, bit by bit.

Yeah, right. If they did that, they’d spend their lives re-inventing the wheel by re-coding everything, never producing anything creative.

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It’s over forty years old and after all that time, we’ll still get it wrong!

Yep, I’m talking about email. And its so important. People will often base their commercial decisions about us simply on our email, not just by what we say, but how we send it.

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